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Customer Success Lead

Full-time
,
Remote
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Rewardful is building the best affiliate and referral marketing platform for SaaS & subscription companies, and we’d like your help! We’re looking for a Customer Success Lead to join our small but mighty team.

This is a full-time, 100% remote position.

What you’ll be doing

As a Customer Success Lead you’ll help us:

  • Build and execute a plan to improve our customers’ success (at scale)
  • Identify, experiment and improve customer activation bottlenecks
  • Quarterback cross-functional projects to improve our onboarding and customer activation
  • Identify and proactively save at-risk customers
  • Re-engage churned trials and customers
  • Engage with customers (both 1:1 and mass) through writing, calls and video
  • Build high quality documentation
  • Educate customers on how to find, recruit, onboard, activate and nurture affiliates
  • Manage our customer support agent

What we’re looking for

If you’re the customer champion we’re looking for, you’ll have:

  • An understanding of affiliate marketing and running a successful affiliate program
  • Experience with copywriting, documentation and educating an audience
  • Excellent presentation skills
  • The ability to empathize with customers and put yourself in their shoes
  • A love for talking to, meeting and helping people. You’re eager to jump on calls and do presentations
  • An energized approach to working with people on a daily basis. 
  • A hyper-proactive approach to your work. 
  • Excellent written and verbal communication (English). Most of our communication happens on Slack and other collaboration tools, so the ability to write clearly is important.
  • A willingness to help out customers and teammates when the need arises

Bonus points if you have experience with any of the following:

  • SaaS Onboarding
  • Affiliate or referral marketing (especially in SaaS)
  • Building an affiliate program from scratch
  • Deep understanding of SaaS customer lifecycle metrics
  • Event-based analytics (ie. MixPanel, Amplitude, Heap)
  • Remote work

Why work at Rewardful?

  • Ultimate flexibility: we’re 100% remote. You can work from wherever you like, whenever you like. All we ask is that you have a few hours of overlap time with North American business hours.
  • Freedom and autonomy: we’re a high-trust team and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
  • Minimum bureaucracy: we don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
  • Small & friendly team: we help each other out, have fun, and joke around. 
  • Unlimited paid time off: we want you to recharge your batteries when needed.

Ready to join our team?

You can apply for the position through the SaaS Group website: Apply Now →

Drop us a line at hello@getrewardful.com if you have any questions.

We’re really excited to learn more about you!


Apply Now